“With this letter, we would hereby like to compliment the entire team from our RainSoft experience.
Unbeknownst to me, my husband completed a short homeowner survey at HomeDepot. We had no idea what to expect when we received our call to schedule an in-home water test. Promptly, Barsie arrived with his equipment and a smile. He was very professional, enthusiastic, personable, and made us feel comfortable about moving forward with the RainSoft Water and Air Purification Equipment.
A few days later, we had the pleasure of being serviced by Elijah and Edwin. With punctuality, the duo worked tirelessly to install our system. Elijah is a great leader. Knowing it was Edwin’s first job – Elijah was patient with him and took his time as he explained each step of the installation process. Edwin is going to be a great asset to your team. He asked a lot of questions and was eager to help wherever he could. If you send the crews out in pairs – these two should be partnered up!
Our electrician, forgive me as I didn’t catch his name, was very professional as well. He was running behind schedule that day of our service but continued to stay in communication with us as his day progressed. We understand things come up and timelines can be skewed – the consistent follow up to keep us updated was greatly appreciated as we had other commitments that day. Once he arrived, he was very quick.
And, today, we received a warm customer service follow up call from Angeline. Speaking with Angeline was both informative and effortless. She was patient with me as I wrote down key notes from our conversation and was knowledgeable of our equipment and future service requirements.
This type of professionalism and commitment to the highest level of customer’s satisfaction must be acknowledged. Having in mind such a pleasant experience with your team it would be my pleasure to refer RainSoft to our family, friends, and community.”